Client guide
Joining Aide & Assist, and sharing vouchers
How to activate your private account, submit a request, and use vouchers to welcome friends and family.
Download PDF guide1. Activating your private account
Option A — Membership
- 1.Visit aideandassist.com/auth and choose Create account.
- 2.Enter your name, email address and a secure password.
- 3.Confirm your email using the link we send you.
- 4.Sign in to arrive at your private portal, where you can submit requests and follow progress.
Option B — Try us with a single request
- 1.Visit aideandassist.com/brief and describe what you need.
- 2.Complete the secure checkout (or apply a voucher code).
- 3.Follow the claim link on screen or in your email, and set a password to keep the request in your private portal.
2. Two kinds of voucher
Gift & promotional
A single-use code — a complimentary request, a discount or a complimentary month of membership. Entered at checkout, and may be shared with friends and family.
Service & booking
Your confirmation once your lifestyle manager secures a supplier. Kept under Vouchers in your portal; print or save as PDF for guests.
3. Sharing a gift voucher
- 1.Find your code in the email from our team, or ask your lifestyle manager.
- 2.Forward the email, or copy the code and send it to a friend or family member.
- 3.Each gift voucher is single-use and covers one request or membership credit.
4. How your guest activates their request
- 1.Describe the request at aideandassist.com/brief, with dates, times and guest details.
- 2.At payment, choose Add promotion code, enter the code and press Apply.
- 3.Complete checkout, then set a password on the claim page to open their private portal.
- 4.A lifestyle manager takes it from there and shares a tailored proposal in the portal.
5. Sharing a confirmed booking with guests
- 1.Sign in and open the Vouchers tab.
- 2.Find the confirmed booking with its supplier, venue, date and reference.
- 3.Choose Print voucher to print, or save as PDF to share with guests or household staff.
Personal assistance is always at hand: AandA@krimsonkraft.com